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Help and advice about local health services

20 September 2013

Next week, 23-27 September is PALS Awareness Week and a great opportunity for local people to find out everything they need to know about the Bedfordshire Clinical Commissioning Group Patient Advice and Liaison Service (PALS).

PALS is the first port of call for patients, carers and members of the public who need advice, have concerns or want information about their local NHS.  The service is completely confidential and offers on the spot advice and help.

The PALS team will be celebrating the week with a series of events to raise awareness of the service with patients and the public. The team will also be out and about across Bedfordshire at the following venues:

 Monday 23 September, 9am - 12midday at Waitrose in Ampthill; 1pm -5pm at Tesco, Conniston Road, Flitwick               

Tuesday 24 September, 9am - 3pm at Leighton Buzzard Town Market

Wednesday 25 September, 8.30am - 4pm, at Bedford Town Market outside the Harpur Suite; 12-2pm at Bedford Railway Station

Thursday 25 September, 8.30am -1pm at Sainsbury’s, Kempston; 2pm-5pm at Tesco, Riverfield Drive, Bedford

Friday 27 September, 9am-2pm at Sharnbrook Upper School and Meadows Children’s Centre

Peter Howard, Head of PALS for Bedfordshire Clinical Commissioning Group, said: “PALS week is a perfect opportunity to raise the profile of the PALS service and help people get the best out of their local health services. 

“We encourage patients and members of the public to visit us at one of the events to get advice on local health services and pick up information about the PALS service.”

“The PALS service aims to improve local health services and we welcome feedback on any aspect of local health services. “

The PALS team can be contacted on 01525 864405 (9am to 5pm, Monday to Friday) or email PALS@bedfordshireccg.nhs.uk

Notes to editors

The PALS service:

  •  advises and supports patients, their families and carers
  • provides information on NHS services
  • listens to your concerns and suggestions
  • helps sort out problems quickly on your behalf
  • provides information and advice on the NHS complaints procedure.



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