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23 May 2014
Advisors from Bedfordshire Clinical Commissioning Group (BCCG) will be on hand to answer questions about local health services at Bedford Central Library on Wednesday 28 May.
BCCG’s Patient Advice Liaison Service will be available to help resolve complaints, concerns and queries about health services in the Bedfordshire. They will also offer advice about local and national support agencies available to the public and be able to explain the formal NHS complaints process and how it can be accessed.
Peter Howard, head of PALS at BCCG, said: “Patients, relatives and carers sometimes need on-the-spot advice and support and PALS is here to help. We aim to resolve concerns quickly and efficiently, provide information on NHS services and enable patients and the public to get involved in shaping local NHS services.”
BCCG will be at Bedford Central Library, Harpur St, Bedford MK40 1PG from 2pm to 5pm, on Wednesday 28 May 2014.
To contact PALS:
· Phone: 01525 864405 from 8.30am - 5.00pm, Monday to Friday (A voicemail system operates at busy times and out of normal office hours; and PALS will try to return your call by the next working day).
· Email: PALS@bedfordshireccg.nhs.uk
· Write: PALS, Bedfordshire CCG
Suite 1, Capability House
Bedfordshire Clinical Commissioning Group is responsible for planning, organising and buying the majority of healthcare for the people of Bedfordshire. It is run and led by local clinicians, including GPs, nurses and hospital doctors. More information can be found at www.bedfordshireccg.nhs.uk