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Top results for A&E waits at Bedford Hospital thanks to teamwork

13 February 2015


Figures out today show that Bedford’s A&E department has consistently met the 4 hour waiting time target since early January and is the second top performer in the East of England region this month. As many as 98% of patients were seen, treated and either discharged or admitted in under four hours -  3 percentage points above the target of 95% and well above the national average of under 93% (see graph below).

Health and social care services across Bedfordshire have worked together with the hospital to develop a suite of initiatives to tackle the extra pressure this year. These have involved support from GPs, community nursing teams, the ambulance service and social care teams, and have clearly paid off. Members of the public have also been encouraged to play their part by selecting the right sort of emergency health care for their needs with the Choose Well campaign.

One of these initiatives has seen a group of GPs and nurses working alongside A&E to provide rapid assessment and ensure patients are streamed to the correct NHS service. 

Local GP and Vice Chair of Bedfordshire Clinical Commissioning Group, Dr Peter Parry Okeden, said:

“Doctors and nurses from the GP on-call service – Bedoc - are providing an extremely valuable supportive role to the hospital with face-to-face emergency assessment and triage at peak times. This is just one of the ways that local health services in Bedfordshire are working in partnership to make sure high numbers of emergency patients get the most appropriate care.”   

Bedford Hospital Chief Executive, Stephen Conroy, said:

“Like many hospitals across the country we have experienced exceptionally high demand this winter. However, during this period we have been among the top performing hospitals in England for waiting times and we have also achieved our best ever patient experience survey results in A&E for the Friends and Family Test. Staff across the hospital have worked tirelessly over the past few months with our health and social care colleagues and have excelled in ensuring patients are discharged safely as soon as they are fit to go home.”

Other winter initiatives include:

Nurses from the GP on-call service (Bedoc) support residential and nursing homes to help keep poorly residents at home rather than admit them to hospital. 

What is called a clinical navigation team assesses patients’ health and social care needs, and signposts them to appropriate services.

A senior paramedic is based seven days a week at Bedford Hospital to ensure a smooth turnaround of ambulances so that the service can handle more emergency calls

Pharmacy services and some key therapies at Bedford Hospital are available seven days a week enabling more patients to be discharged over the weekend.


For further information contact the communications team on 01525 864 406, communications@bedfordshireccg.nhs.uk

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