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NHS Bedfordshire and NHS Luton Clinical Commissioning Groups (CCG) announce new Integrated Urgent Care service

18 November 2016

NHS Bedfordshire and NHS Luton Clinical Commissioning Groups (CCG) today announce their preferred bidder for a new Integrated Urgent Care service.  The new service has been commissioned jointly between the two CCG’s and will provide clear benefits for patients as it joins up NHS 111 and GP out of hours services across Bedfordshire and Luton. 

Following a public engagement exercise earlier this year, and a five month procurement programme, a new service provider has been chosen. 

Dr Sanjay Sharma, who is a GP and the Clinical Lead for Unplanned Care, Bedfordshire Clinical Commissioning Group (BCCG), said: “I am delighted to announce that Herts Urgent Care (HUC) is the preferred bidder as provider for the new Integrated Urgent Care service for 111 and primary care out of hours.

HUC is a leading provider of urgent care services and already provides services in the local area for East and North Herts Clinical Commissioning Group, Herts Valley Clinical Commissioning Group and Cambridgeshire and Peterborough Clinical Commissioning Group.  HUC was an outstanding bidder and has a track record in delivering a high standard of services.”

Dr Masoud Amini, GP and Urgent Care Clinical Lead, Luton Clinical Commissioning Group, said: “The new contract will mean a clearer and more consistent offering of urgent care for patients across Bedfordshire and Luton. 

With a single access point via NHS 111, patients will receive the care and advice required and may be referred to a clinician if appropriate either to receive advice over the telephone or booked into a face to face appointment where available.  The service will be responsive to the needs of Bedfordshire and Luton residents and will provide seamless care across urgent care services.”

The new provider is scheduled to start in April 2017 when current contracts for GP out of hours services and 111 in Luton and Bedfordshire expire.

Both organisations believe that there are clear benefits for patients in having a more joined up service and the addition of a clinical advisory service to offer direct clinical advice to 111 callers will improve patient experience.

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