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Bedfordshire’s Mental Health Street Triage Commended at NHS Awards

09 December 2016


Bedfordshire’s multi-agency Mental Health Street Triage has been commended at the annual NHS Business Awards.

The team were commended in the NHS Collaboration Award category, which praises collaborative work between the NHS and other public or private sector organisations, to engage the local community in preventative campaigns.

The Mental Health Street Triage is a partnership between Bedfordshire Police, East of England Ambulance Trust, East London NHS Foundation Trust, Bedfordshire Clinical Commissioning Group and Luton Clinical Commissioning Group.

The pilot scheme, which has been running for six months, sees a police officer, paramedic and mental health professional team up in one car to respond to mental health crisis calls 365 days a year. They cover the whole county, operating from 3pm – 1am, with bases at Police HQ in Kempston and at Luton Police Station.

Chief Inspector Jaki Whittred from Bedfordshire Police said: “It was an honour to be nominated for the award, and for the partnership working between all agencies involved in the Mental Health Street Triage to be recognised. The team continue to work hard across the county, reducing the demand on emergency services and continues to have huge benefits for patients who receive faster access to the care they need.”

Dr Alvin Low, Chairman of Bedfordshire Clinical Commissioning Group (BCCG) said: “I am delighted that the successful collaborative approach of the Bedfordshire Mental Health Street Triage has been recognised at the NHS Business Awards. The excellent partnership work between police, ambulance crews and mental health teams in Bedfordshire is making a positive difference to the lives of people who experience a mental health crisis and the award is very well deserved.”

Lisa Merkitt, from the East of England Ambulance Service NHS Trust, said: "It was extremely humbling to be nominated, to be recognised for fantastic partnership work between all of the agencies involved in the Mental Health Street Triage is very rewarding. Most importantly, the impact we are having on patients is what matters, and in turn, helps reduce the demand on emergency services."

Sergeant Scott Raghib from Bedfordshire Police said: “I was extremely proud to attend this event on behalf of the team.  The team work so hard to provide the best service they can for people in mental health crisis and to be praised nationally for our work is very rewarding.  I’m very proud to run such a committed team of individuals. This really is partnership working at its finest.”

Robert Labe from Bedford Samaritans said: “Congratulations on behalf of Samaritans who are proud to be associated with the Street Triage project. A well-deserved commendation for a team that has assisted and supported so many individuals with mental health problems, and those with suicidal feelings, in a professional but also in a caring and compassionate way.”

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