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Patients help shape Mental Health Crisis Care in Bedfordshire.

12 September 2017


Many people across Bedfordshire are affected by mental ill health.  Bedfordshire Clinical Commissioning Group (BCCG), the health body responsible for commissioning mental health services locally, has been asking service users how adult mental health crisis care can be improved.  The feedback received will be used to inform the development of crisis care in the region.

Mental health crisis can mean different things to different people, to most it means when a person’s mental health worsens to a point where they need professional help.  BCCG and East London Foundation Trust (ELFT), the provider of mental health services in Bedfordshire, wanted to ensure that service users, carers and those who had an interest in mental health crisis care had the opportunity to share their views, so a number of channels including engagement events and an online questionnaire were used to gather their feedback during July and August 2017.

Rachel Volpe, Head of Mental Health & Learning Disabilities at Bedfordshire Clinical Commissioning Group said, “We have been encouraged by the high levels of engagement at the events and responses to the questionnaire.  It has given us some real insights into what people think will help them in their recovery and how services need to be developed in the future. That’s why it’s so important for us to keep listening and find out more”.

Rachel Volpe continued, “I would like to thank all of those that have taken the time to get involved in the work we have undertaken, their involvement is essential to ensure that patient experience is at the heart of the decisions we make.”

The feedback from the events and survey will be used to inform future commissioning plans and make recommendations to improve mental health crisis care in Bedfordshire. The report can be viewed on BCCG website.

For more information contact 01525 864406/ 01525 864430 or communications@bedfordshirecg.nhs.uk 

Notes to editors

Notes to editors:

·         Bedfordshire Clinical Commissioning Group is responsible for planning, organising and buying NHS-funded healthcare for the 441,000 people who live in Bedfordshire. This includes hospital, community health and mental health services.

·         BCCG is run by GPs, nurses, hospital doctors and other clinicians – the people you see whenever you come into contact with the NHS. All 52 GP practices in Bedfordshire are members of the CCG which is divided into five areas, which we call localities. These are: Bedford, Chiltern Vale, Leighton Buzzard, Ivel Valley and West Mid Bedfordshire and all of the 52 GP practices in Bedfordshire are members.

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