There is a new contact number for booking non-emergency patient transport in Bedfordshire.
The eligibility criteria is also changing, so even if you currently receive NHS transport, you will need to be re-assessed over the phone.
Patients normally make their own way to NHS appointments. Transport may be available to you depending on:
Calls to the new number will be answered from 8am-8pm on weekdays by helpline assistants. They will advise patients who need information about transport to hospital or health appointments and assess their eligibility for non-emergency transport.
Journeys can be booked between 2 weeks and two working days in advance. On the day bookings can sometimes be accommodated but cannot be guaranteed.
Patients should have their NHS number to hand when they book a journey. You can find this on your appointment letters.
Patients who are not eligible for the patient transport service will be advised on alternative door-to-door transport options, such as the voluntary car scheme. There is usually a charge for this transport.
Patients on low incomes can claim reimbursement under the Healthcare Travel Costs Scheme. Unless attending a hospital with a cash office, claims will need to be made by post using a HC5(T) form.
Complaints or feedback on patient transport services can be made directly to PAS on 03301 331027 or via email to email@example.com