Home  »  Get involved  »  Consultation and Engagement  »  Putnoe Walk-in Centre Consultation

Putnoe Walk-in Centre Consultation

The Putnoe Walk-in Centre Consultation closed on Friday 10 August 2018. 

In the summer of 2018 we ran a consultation on a proposal to close the Walk-in Centre at Putnoe Medical Centre and move walk-in services to the new Urgent Treatment Centre on the South Wing site at Bedford Hospital. The consultation closed on Friday 10 August 2018.  Please read our updates below.

Following the consultation we produced a Putnoe Walk-in Centre Engagement Report and a Findings Report.

  • Please click here to view the Walk-in Centre Engagement Report
  • Please click here to view the Putnoe Walk-in Centre Findings Report

Update - Monday 17 September 2018

Following consultation with residents, Bedfordshire Clinical Commissioning Group and Partners at Putnoe Medical Centre have agreed a new two year contract to continue to deliver walk in services north of the river.

The public consultation showed resoundingly that residents in Bedford want to retain a walk in service in the north of the borough.  We listened and have agreed a new contract, which means that walk in services will continue to be delivered at Putnoe Medical Centre and run in tandem with the new Urgent Treatment Centre on the south wing of Bedford Hospital.

While the walk in service will be retained at Putnoe Medical Centre, the new contract will see a change in weekday hours from 1 October 2018 with the service running from 8am – 2pm Monday – Friday. Weekend hours will remain unchanged, operating from 8am – 5pm.  This change in time is as a result of capacity issues at Putnoe Medical Centre, which has recently taken on more than 4,000 patients from recently closed practices.

In addition to Putnoe, walk in and pre-bookable appointments will also be available from 11am – 11pm at the Urgent Treatment Centre at Bedford Hospital. Through the Extended Access programme, more than 500 appointments being made available in Bedford each week, and can be booked via NHS 111 and GP surgeries.

Update - Monday 13 August 2018

During the last five weeks, we have been listening to the views of patients and the public about the provision of urgent care in Bedfordshire and the future of Putnoe Walk-In Centre.

We have had 1900 responses containing a wide range of views, and it is clear that we need to reconsider our proposals on the future of urgent care in Bedfordshire.

For this reason, we have decided to close the current consultation phase.

We will work with local providers to reach agreement on a temporary walk-in service, pending further work.

We will consider our next steps and then talk again to the public and stakeholders about how they can help us formulate longer-term plans for urgent care in Bedfordshire.

Please note the public meeting due to take place a Kings House on Monday 13 August 2018 has been cancelled.

Public consultation about Putnoe Walk-in Centre, Bedford (July 2018)

BCCG is undertaking a formal public consultation on the proposal to close the Walk-in Centre at Putnoe, Bedford.

Click here to view our animation and to find out more.

We are required by NHS England to provide an Urgent Treatment Centre which offers wider access to urgent care and more services than are available at a Walk-in Centre. 

The Urgent Treatment Centre (UTC), will open on the Bedford Hospital South Wing site on the 1 October 2018 and is part of a larger plan to develop a new model of care which improves access to urgent care services for local residents and relieves pressures on A&E.

We extended the contract for Putnoe Walk-in Centre to the end of September 2018 so that we could provide like-for-like services while we engaged with residents on the future of urgent care in Bedfordshire.

More recently we agreed an additional extension with Putnoe Medical Centre to continue offering walk-in services from 1 October 2018 until Spring 2019 * subject to contract variation. The hours will be Monday to Friday 8:00am until 2:00pm and Saturday and Sunday 8:00am to 5:00pm. However, as this is not a like for like solution we are undertaking an extensive short consultation before the changes occur, to speak to those patients who will be most affected by the change and to explore how we might support them.

We therefore propose:

In order to meet the nationally mandated requirement of an Urgent Treatment Centre in Bedfordshire, we propose to close the Walk-in Centre at Putnoe Medical Centre and move walk-in services to the new Urgent Treatment Centre on the South Wing site at Bedford Hospital:

·     The Urgent Treatment Centre has the added benefit of access to diagnostic services such as X-ray and other medical test facilities.

·     Urgent care services will be further supported by local GP surgeries offering extended hours from 1 September 2018.

·     Putnoe Walk-in Centre will remain open on reduced hours from 1st October until Spring 2019, to help people to get used to the new system, and after this time, the Walk-in Centre will close.

·     The UTC which is part of BCCG’s plan to improve urgent health care services, will be open from 1 October 2018, 12 hours a day, seven days a week with bookable appointments offered via the free NHS111 service which is available to call 24 hours a day.

Please give us your views   

We want to gather the views of local residents and hear about your experience of using Putnoe Walk-in Centre and why or when you might use urgent care services.

Local residents are invited to take part in a consultation on our proposal about the Walk-in Centre and Urgent Treatment Centre.

The consultation is open from Tuesday 10 July until midnight on Sunday 19 August 2018 and you can take part by completing our online survey.

Information will be available from GP surgeries and places such as libraries, or you can request a copy from bedsccg.communications@nhs.net


As part of the consultation process on the Putnoe Walk in Centre and the future of urgent care in Bedfordshire, and on the back of the Case for Change document, residents have raised a number of queries. Click the link for- Your questions answered. 

Related downloads


Site design and maintenance by CRB Associates