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Mental Health Crisis Care 'You Said, We Did'

Following on from our previous engagement to understand what services people required when experiencing a mental health crisis ELFT have continued to work in Bedfordshire and Luton with service users, carers and members of the public to co-produce and introduce improved crisis care. A series of user engagement sessions to support the co-production of the extended crisis pathway.

You told us: Our response: 

You told us that you don’t want to go to A&E when you are in crisis and wanted access to support 24/7.   You said that:

Support should be available 7 days a week, 24 hours a day

Staff should have the appropriate level of expertise

You didn’t want to wait a long time to receive support

You wanted distress to be taken seriously

You would like to be seen by an appropriate health care professional in your choice of place

You wanted to be listened to properly, just having to tell your story once and your notes to be shared

The Crisis Resolution and Home Treatment (CRHT) Teams started a programme of transformation during 2019.  This included:

the introduction of longer hours with the plan to have a 24/7 service available by March 2020

patients can now have an urgent assessment and home treatment out of hours,  which avoids the need to attend A & E

people are able to self-refer to the service

the introduction of a mental health crisis telephone line via NHS111 from April 2020.

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